PRIVACY POLICY

Last updated March 13, 2026

 

At HM Exterior Cleaning we are committed to protecting your privacy and handling your personal information in a safe and responsible way.

This Privacy Policy explains what information we collect, how we use it and what rights you have.

 

Who we are

HM Exterior Cleaning
5 Pond Close
Pidley
PE28 3DB
United Kingdom

Email: info@hmexteriorcleaning.co.uk

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What information we collect

We may collect personal information when you contact us or use our website. This may include:

• Your name

• Your address

• Your email address

• Your phone number

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This information is usually provided by you when you:

• Fill in our online contact form

• Call us using the phone button on our website

• Contact us through Facebook Messenger

• Contact us through WhatsApp

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We also collect limited technical information automatically when you visit our website, such as:

• Your IP address

• Browser type

• Pages you visit

• Time spent on the site

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This helps us understand how our website is used.

 

How we use your information

We use your information to:

• Respond to enquiries

• Provide quotes and carry out our services

• Arrange appointments

• Communicate with you about work requested

• Improve our website and services

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We do not sell or rent your personal information to third parties.

 

Analytics and cookies

Our website uses cookies and similar technologies to help it function properly and to understand how visitors use the site.

We use Google Analytics to collect anonymous information about website usage. This helps us improve the website and the services we offer.

You can control cookies through your browser settings.

 

How we store your information

We only keep your personal information for as long as necessary to deal with your enquiry, provide our services and meet legal, tax or insurance requirements.

Enquiry details may be kept for up to 12 months.

Customer records and invoices may be kept for up to 7 years in line with UK accounting requirements.

When we no longer need your information, we will securely delete or dispose of it.

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Sharing your information

We will only share your information where necessary to:

• Provide the service you have requested

• Comply with legal obligations

• Protect our rights or property

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We do not share your information for marketing purposes.

 

Your rights

Under UK data protection law you have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your personal information

• Object to or restrict how we process your information

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To exercise any of these rights please contact us using the details above.

 

Contact us

If you have any questions about this Privacy Policy or how we use your data, please contact:

info@hmexteriorcleaning.co.uk

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We may update this Privacy Policy from time to time. Please check this page occasionally to make sure you are happy with any changes.